Distribution information

Thank you for choosing GOTOLUX! We are dedicated to providing customers within the United States with a convenient shopping experience for high-quality pre-owned luxury goods. Below is the complete shipping information you need to know:

Shipping Coverage
Within the United States Only: At this time, we do not offer international shipping. All orders are shipped exclusively to addresses within the United States, including Alaska, Hawaii, and U.S. territories.

Shipping Fees
Free Shipping for Members: Enjoy free shipping by simply registering for an account.

1. Delivery Timeframe
   6–9 Business Days: The entire process—including order handling and shipping—takes approximately 6 to 9 business days (excluding weekends and federal holidays).
   Expedited Orders: For urgent deliveries, items can arrive in approximately 3–5 business days for an additional $30 fee.

   Processing & Shipping Details:
   ✅ Order Processing Time:

   • Orders placed after 4 PM EST from Monday to Thursday will begin processing on the next business day.

   • Orders placed after 4 PM EST on Friday will be processed starting the following Monday.

   • No orders are processed on weekends or federal holidays.

   ✅ Tracking Information:

   • Depending on the shipping method, you will receive tracking details 3–5 business days before delivery.

   ✅ Remote Areas Notice:

   • Deliveries to locations such as Alaska and Hawaii may require an additional 1–2 business days.

Return & Exchange Policy
No Returns or Exchanges: Due to the nature of our products, all sales are final and we do not accept returns or exchanges.

Please Confirm Before Purchase:
✅ Carefully review the product description, high-resolution images, and sizing information.
✅ Use our online customer service to confirm details such as item condition and included accessories.

Important Notes
Authenticity Guaranteed: Every item is authenticated before shipment. Buyers are also welcome to verify authenticity through professional third-party platforms.
Shipping Tracking: Once your order is shipped, you will receive an email with a tracking number to monitor the delivery status in real time.
Package Receipt: We recommend receiving the package in person. If someone else receives it on your behalf, the responsibility for the item transfers upon signature.

If you have any further questions, please contact our customer service at.
Thank you for your understanding and support! We wish you a delightful shopping experience and hope you find your perfect luxury piece.